This policy explains how the personal data you provide to us through Your Holidays in Ibiza is processed, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).
1. Data controller
- Controller: Your Holidays in Ibiza
- Email: [email protected]
- Telephone: +34644124964
2. What data we process
- Contact details: name, email address and telephone number.
- Request details: the service you are interested in, the dates, the number of people and the message you write to us.
- If the booking is confirmed, the additional details needed to formalise it and to comply with the applicable legal obligations (for example, guest registration in accommodation), which you will be asked for at that time.
- If you log in to the management area (owners and partners), your account details.
We also measure visits anonymously, without cookies and without storing your IP address (more details in the Cookie policy). If you contact us via WhatsApp, that channel is also governed by WhatsApp's terms and privacy policy.
Please do not include special categories of data (for example, health data) in your messages unless they are essential for your request.
3. What we use it for
- To handle your booking requests, enquiries and requests for information.
- To manage the booking if it is confirmed: communications, coordination with the owner or manager of the service, and assistance during the stay or rental.
- To comply with the legal obligations that apply to us.
We do not create profiles or make automated decisions with your data, and we will not send you marketing communications without your consent.
4. Legal basis
- Taking steps at your request prior to entering into a contract and, where applicable, performing the rental contract (Art. 6(1)(b) GDPR), when you send a booking request.
- Your consent (Art. 6(1)(a) GDPR), when you send us a general enquiry or request. You may withdraw it at any time, without affecting the lawfulness of processing carried out before its withdrawal.
- Compliance with legal obligations (Art. 6(1)(c) GDPR), where applicable.
5. How long we keep it
We keep your data for as long as necessary to handle your request and, if a booking is made, for the duration of the contractual relationship. After that, it is kept blocked for the periods during which legal liabilities may arise (for example, tax or limitation periods) and is then deleted. Requests that do not turn into a booking are deleted once they are no longer needed.
6. Who we share it with
- The owner or manager of the accommodation, boat, vehicle or activity you request, to the extent necessary to review and manage your request.
- Providers of technical services, such as web hosting and email, who act as data processors with the safeguards required by the GDPR.
- Public authorities, where there is a legal obligation to do so.
We do not sell or transfer your data to third parties for commercial purposes.
7. International transfers
We do not carry out international data transfers, with one exception: if this website has Google Analytics enabled and you accept it in the cookie notice, Google may process browsing data outside the European Economic Area, with the safeguards provided for in the GDPR.
8. Your rights
You may at any time exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability, and withdraw your consent. To do so, write to us stating which right you wish to exercise, using the controller's contact details:
- Email: [email protected]
If you believe we have not handled your request properly, you may lodge a complaint with the Spanish Data Protection Agency (https://www.aepd.es).
9. Security
We apply appropriate technical and organisational measures to protect your data against loss, unauthorised access or alteration, such as encrypted connections (HTTPS) and restricted access to the management area.
10. Changes to this policy
We may update this policy to reflect legal changes or changes to the service. The version published on this page is always the one in force.
Version in force as of November 14, 2026.